Support
Having trouble? We are here to help!
Please use the following methods to get support:
Customer Issues
We are sorry to hear you are having trouble! Please send us an email to
support@dineniagara.ca and one of
our team will be happy to help out! Please provide as much detail as possible
to help us help you quickly.
We hope it isn't major! Unfortunately the Dine Niagara platform provides only the
connection between you and the restaurant to place your orders. If you have an issue with
an order you should first contact the restaurant (you can find their phone number on your
order at My Orders. If your issues
remain unresolved, please send us an email to support@dineniagara.ca
and we will do what we can to help out.
We're here to help! Please keep in mind that Dine Niagara is run primarily by volunteers
who are working to support our local restaurants, so please try to contact the restaurant
or use our email support for anything that isn't urgent. But if you need to speak to someone
right away we're here! Please call us at 289-438-8061 and we
are happy to help!
Restaurant Owners
While we have designed Dine Niagara to be very easy to use, we know that we haven't thought of everything! If the initial documents we provided you aren't clear or you need additional help, please start by checking our Wiki and Documentation for using the platform.
If you are still having trouble, please contact our team by sending an email to support@dineniagara.ca or by calling our office at 289-438-8601.
It is our hope that with the strong community in Niagara that most order issues can be resolved
directly between our restaurant partners and the customer. If you have an issue with a particular order,
which might include:
- Technical issues with the order.
- Payment issues or tracking.
- Trouble viewing or displaying an order.
- Trouble identifying a customer or customer information.
- Order Date
- Order Number
- The details of the issue or problem
- Your name and contact number